FAQs

Frequently Asked Questions

1. What areas do you serve?
We proudly serve all nearby areas within a 100-mile radius of the Dallas-Fort Worth (DFW) area. If you’re unsure whether we cover your location, feel free to contact us directly for confirmation.

2. Do you work with insurance companies?
Yes, we work both in and out of insurance. Whether you’re filing a claim due to storm damage or paying out-of-pocket for a new roof or repairs, we can assist you through the entire process. Our team has extensive experience dealing with insurance companies and can help ensure you get the coverage you deserve.

3. What should I do if I've already agreed to work with another roofer? Can I still discuss options with you?
Absolutely! Even if you've already agreed to work with another roofer, we are more than willing to discuss further options with you. We believe in providing the best service possible, and we're here to offer a second opinion or discuss alternative solutions that might better meet your needs.

4. What types of roofing materials do you use?
We specialize in high-quality, high-impact shingles that are designed to withstand severe weather conditions, including hail and strong winds. These shingles not only offer superior protection but also come in a variety of styles and colors to match your home’s aesthetic.

5. What kind of warranty do you offer?
We stand behind the quality of our work and the materials we use. Our high-impact shingles come with a manufacturer’s warranty that typically ranges from 30 years to a lifetime, depending on the product. Additionally, we offer our own workmanship warranty, ensuring that your roof is installed to the highest standards. Please contact us for specific details about the warranties available for your roofing project.

6. How long does a typical roofing project take?
98% of our residential roofing projects are completed within one business day. We understand the importance of efficiency, and our experienced team works quickly and effectively to minimize disruption to your daily life. Once the job is done, our thorough cleanup process ensures that you’ll never even know we were there.

7. Do you offer free estimates?
Yes, we offer free, no-obligation estimates for all roofing projects. Whether you need a minor repair or a complete roof replacement, we’ll assess your roof and provide you with a detailed estimate, including all costs and timelines.

8. How do I know if I need a roof repair or a full replacement?
During our inspection, we’ll assess the condition of your roof and recommend the best course of action. If the damage is localized and the rest of the roof is in good condition, a repair may be sufficient. However, if the roof is nearing the end of its lifespan or has widespread damage, a replacement might be more cost-effective in the long run.

9. What should I expect during the roofing process?
What sets us apart is our no-hassle, top-notch customer service. We work closely with you at every stage of the roofing process—from the initial consultation and inspection, through the installation, to the final cleanup. But we don’t stop there; we follow up with you months after service to ensure your satisfaction and address any concerns. Our goal is to make the roofing process as smooth and stress-free as possible, keeping you informed and comfortable every step of the way.

10. How do I maintain my roof after installation?
Regular maintenance is key to extending the life of your roof. We recommend periodic inspections, especially after severe weather, to catch any potential issues early. Additionally, keep gutters clean and free of debris, and address any repairs promptly to prevent further damage.

11. Do you offer any referral discounts?
Yes, we offer referral discounts as a way to thank our loyal customers for spreading the word about our services. Contact us for more information on how you can benefit from our referral program.

12. I have additional items in my insurance claim outside of roofing. Can you handle those as well?
Yes, we can assist with additional items in your insurance claim beyond just roofing. We work closely with trusted partners who cover other aspects of home repair and renovation, including fencing, carpentry, painting, and more. This makes us a one-stop shop for all your post-storm repair needs, ensuring a seamless and efficient process from start to finish.

13. Are you licensed and insured?
Yes, Empire State Roofing is fully licensed and insured. This means we adhere to all industry standards and regulations, providing you with peace of mind knowing that your property is protected throughout the roofing process. Our commitment to safety and quality is reflected in every job we do.